New AT&T chief: TV is our next multi-billion $ biz

If ATT wants to lead the communications industry it must change it's ways of doing business. It needs to be more accessible to current customer's complaints and problems. Personally, I have had many , many issues with my service related issues. Customer service is extremely poor and most often non-existent. When a customer finally gets someone on the phone after an excruciatingly long waiting time after an equally, aggravating series of menu- hopping selections, the person you end of talking to is most often not the correct department after all. In addition, when you finally do speak to a human the results of that conversation is very disappointing. If he or she responds with a "I"ll call you back tomorrow", don't bet the farm on it. I'm still waiting on "return" calls from four ATT employees from differing levels of management who seem to be so busy that they haven't had time to return my calls, at least 2-3 left messages that I called them. When I tried to review my emails I was informed that my username and password was not recognized by the ATT program. After extensive and exhausting telephone calls to various departments and tech support people, I was finally given access to email. Guess what?. All my important email inbox entries were destroyed without so much as a warning from the good folks at ATT that they were going to delete ALL my email. They also informed me and my wife that we must change our email usernames and passwords. I was told by "Kristen" from tech support that this had to be done in order to use ATT email after changing from dial-up to DSL. Interestingly, I received an email from S. Johnson from ATT Broadband Email Support in which he stated that my wife and I can elect to have our old email username and password back but we will lose our current email entries. That will not be a problem since no one knows what our new email address is because we have no way of informing them since all my email with my old email address is gone!. Mr. David W. Scobey, Jr. President and CEO of AT&T of Southeast also emailed me. He said that he will do everything in his power to provide me with product and services that exceed my expectations. Well, so far they have not. I have been with ATT since 1963 and the bigger you become the more difficult it is to solve a customer problem. Incidentally, there have been many other issues that have occurred since I decided to change my internet service to DSL which I will not cover in this message but have nevertheless been just as frustrating and mind-numbing, to say the least.