Reviewing AT&T's U-Verse offering

Your conclusions about my not being a happy customer is not right. To clarify.... 1. I am not a "happy" or "unhappy" customer. I am trial user, trying out something new. 2. It's not prefect, but it does work as advertised. 3. I always liked TimeWarner, have had TimeWarner execs in my home to see U-verse, and they play a vital role in our local community in San Antonio. 4. I am saving money on AT&T because during the trial period, it's free. 5. HD working aside, if AT&T has done one thing right- it's to manage the customer's expectations during the trial period. They told what I would get, what I would lose, when new services were coming and in the event of a slight delay, they told me - and even sent me a coupon for some free ice cream! That is something no one writes about. Everyone is hung up on service, how do you shove all that video down the phone line, jitter, stock prices, competing with satellite, internal politics with Microsoft, Alcatel, the content providers, etc. Frankly, from the end user perspective, it really does not matter. I just want to be entertained, informed and to some degree, educated. I want it to work, be treated nicely, and have what appears to be price competetive offering. When the installation crew comes, I expect them to be nice, do a good job and check out everything to make sure it works before they leave. In that vein, AT&T has delivered. Alan Weinkrantz 3Screens.net alan at weinkrantz dot com

Thanks, Alan. I didn't mean to imply that you were unhappy with the service. Your site serves to educate AT&T and the industry about the finer details of the U-Verse service. These include both positive and negative comments. My point was the industry should ignore these finer details, because a sum total of negative nitpicks "may" result in an unhappy customer. In other words, the industry should read your blog. -Brian

Are STBs for ATT U-Verse available for purchase to avoid paying the monthly charge they hit you with for additionla TV sets?