Customers are satisfied with the pay TV product, but they are still unhappy with how they interface with the pay TV provider--on their websites or via their call centers. Why won't providers invest more into these key areas of their service?
Nokia Siemens Networks' annual consumer survey reveals that globally the percentage of mobile customers likely to switch operators is 39 percent, and the result has jumped 20 percent in one year, surely a worrisome result for network executives. A related finding highlights how critical it remains for operators to deliver reliable voice service if they wish to attract and keep customers.
Mobile virtual network enabler (MVNE) Ready Wireless announced the availability of real-time smartphone data metering for its MVNO partners through Telespree Communications.
Openwave Mobility and Sandvine are collaborating on an effort they claim will help mobile operators quickly rollout and monetize new Layer 7 services such as targeted video optimization, parental controls, inline promotions, subscriber self-care and application-based pricing plans.
The evolving mobile landscape, in which communications service providers find themselves wrestling with falling voice and text revenues as they compete with over-the-top competitors on the data services front, is having a direct impact on major network infrastructure vendors as well. No longer just hawkers of hardware, these companies are increasingly being transformed into providers of software and services as they reposition themselves to become active partners with mobile operators.
Network infrastructure vendors increasingly resemble traditional IT companies, offering a bevy of software and services designed to enable operators to compete in a Web-centric world. The emergence of cloud services, software-defined networking and the like will ensure this trend continues.
While its parents ponder a likely divorce, former problem child Nokia Siemens Networks continues to shine, pursuing various business initiatives as the six-year-old partnership agreement between Nokia and Siemens officially expired.
Centri Technology, which rolled out its mobile network management and optimization platform in February, is working with two mobile operators--one each in North America and in Europe--on early trials of its technology, according to a top company executive.
Microsoft has never had the most stellar track record when it ventured into the TV business and apparently, that trend is continuing. The software giant, according to a Bloomberg report, is ready to offload its Mediaroom IPTV business to Ericsson so it can concentrate on its Xbox gaming system.
Shared-data plans make for more satisfied customers when it comes to an operator's customer-care service, according to a fresh report from J.D. Power.